Popular
How can I track my order?
Simply log into your account on our website and navigate to the "Order History" section to track your order. You'll find the shipping status there. If you have any questions, our customer service team is ready to assist you.
Once your product is prepared for delivery, our dedicated team will contact you by phone to arrange a convenient delivery time. We understand the importance of a timely and secure delivery, and we appreciate your understanding and patience throughout this process. Our goal is to ensure your new furniture reaches you promptly and in perfect condition.
When can I expect my order to arrive?
The estimated delivery date is shown on product page. Please note that this is an estimate and not a guarantee, as shipping times can be impacted by a variety of external factors such as freight delays, custom inspections, weather conditions, pandemics, and other unforeseeable circumstances.
We make every effort to ensure that our products are delivered to our customers in a timely and efficient manner.
We appreciate your patience and understanding as we work to get your new furniture to you as quickly and safely as possible.
Do you provide assembly service?
Yes, we provide free assembly service on most furniture products. Just check the product page to see if assembly service is offered for that item. Let us know if you have any questions!
Can I visit your showroom?
Our business model is exclusively online and we do not have a physical showroom. This allows us to save on overhead costs and pass on those savings to our customers through competitive pricing.
Shopping online also offers the convenience of browsing and purchasing from the comfort of your own home, without the need to visit a physical store. Our website provides detailed product descriptions and images to help you make informed purchasing decisions.
What happens if my furniture arrives damaged?
We understand how frustrating it can be to receive a damaged item, and we want to make the process of addressing the issue as easy as possible. Subject to the actual damage / defect, we may replace the components with defect, arrange for another delivery of the item, or provide up to full refund.
We strongly encourage our customers to inspect their furniture upon delivery and to immediately report any damage to the delivery driver. This will help ensure that any issues are documented and resolved as quickly as possible.
Can I cancel my order after I've made a purchase?
We normally accept order cancellation if the request is made within 12 hours of purchase by emailing us at supports@HomeEazily.com.
However, please note that we may not be able to cancel an order that has already been processed or shipped.
If your order is successfully canceled, we will process a full refund within 48 hours. Please note that the refund may take additional time to reflect in your account, subject to processing time of your bank or payment provider.
Do you provide a warranty for your products?
Yes, we are proud to offer a warranty on our products. We stand behind the quality and craftsmanship of our furniture and want our customers to have complete peace of mind when making a purchase from our website.
The exact terms and length of the warranty vary by product and can be found on the product page. We are committed to providing high-quality furniture that will last for years to come, and our warranty is just one way we demonstrate that commitment to our customers.
We encourage our customers to carefully review the warranty information for any furniture they are considering purchasing to ensure they are fully informed about the warranty terms and coverage.
Do you have a refund policy?
Yes, we have a refund policy to ensure that our customers are satisfied with their purchase. We understand that sometimes things don't work out, and we want to make it easy for our customers to get refunded.
We encourage our customers to carefully review the refund policy for any furniture they are considering purchasing to ensure they are fully informed about the terms and conditions. If you have any questions or concerns, please don't hesitate to contact us for assistance.
Order
How can I track my order
Simply log into your account on our website and navigate to the "Order History" section to track your order. You'll find the shipping status there. If you have any questions, our customer service team is ready to assist you.
Once your product is prepared for delivery, our dedicated team will contact you by phone to arrange a convenient delivery time. We understand the importance of a timely and secure delivery, and we appreciate your understanding and patience throughout this process. Our goal is to ensure your new furniture reaches you promptly and in perfect condition.
Can I make changes to my order after I've placed it?
If you'd like to make changes to your purchase, please email us at supports@HomeEazily.com within 12 hours of placing the order. We'll let you know once the changes have been made. Please keep in mind that changes are subject to stock availability and delivery lead time.
Can I update my delivery address after I place my order?
If you need to change your delivery details, please email us at supports@HomeEazily.com at least 48 hours before the original delivery date. We'll let you know once the address has been updated.
Delivery
What if my furniture can't fit in the elevator on delivery day?
If the delivery crew is unable to send the furniture to your location via elevator (e.g. furniture is too large, elevator is not operational, building management denies access, etc.), please directly liaise with the delivery crew for a staircase delivery. Note that additional fees may apply. If you're unsure, please check with your building management about the elevator dimensions before placing an order.
My order never arrived. What do I do?
Don't worry! We'll work together to figure it out. First, check if the tracking information has been updated. If it has, it may just be a delay.
If the tracking information hasn't been updated in a while, please email us at supports@HomeEazily.com so we can check with our logistics partner.
If the order is lost in the transit, we'll look into either replacing or crediting your order.
What if I am not home when the delivery arrives?
Our delivery team will reach out to you to schedule a convenient redelivery time. Or you may simply send us an email atsupports@HomeEazily.comto let us know your preferred redelivery date and time. Please note that additional charges may apply.
I received the wrong item. What should I do?
We apologize for any inconvenience. If you received the wrong item, please inform our delivery team immediately upon receiving the product. We'll make sure to correct the situation as soon as possible.
Others
Can you dispose my old furniture when my new furniture arrives?
Unfortunately, we do not currently offer this service. However, our delivery team may provide information on disposal options.
Are there any discounts for bulk purchases?
For bulky purchases, please email us at supports@HomeEazily.com for special bulk pricing.