Luna Sofa

At HomeEazily, we strive to ensure a smooth and timely delivery process for your furniture purchases. However, please note the following regarding our delivery service:

1. Estimated Delivery Time: We provide an estimated delivery time frame for each product, typically ranging from 2-8 weeks from the date of purchase. While we make every effort to deliver your items within this timeframe, please understand that delivery times may be subject to factors beyond our control, including but not limited to freight delays, customs inspections, weather conditions, and unforeseen events.

2. Communication and Scheduling: Once your product is ready for delivery, our dedicated delivery team will contact you via phone to schedule a convenient delivery time. We appreciate your patience during this process, as we strive to accommodate your preferences and ensure a smooth delivery experience.

3. Delivery Conditions: It is important to ensure that the delivery location is accessible and prepared for the arrival of your furniture. Please clear any pathways, doorways, or staircases to facilitate the delivery process. Our delivery team will exercise caution while handling and transporting your items, but please note that we cannot be held responsible for any damages to your property that may occur during the delivery. If the delivery team is unable to delivery the furniture to your location via elevator (e.g. furniture is too large, elevator is not operational, building management denies access, etc.), please directly liaise with the delivery crew for a staircase delivery. Additional fees will apply.

4. Signature Requirement: For security purposes, a signature may be required upon delivery to confirm receipt of the furniture. If you are unable to be present at the designated delivery time, please make arrangements for someone else to accept the delivery on your behalf.

5. Inspection upon Delivery: We highly recommend inspecting the furniture upon delivery to ensure it arrives in good condition. If you notice any visible damage to the packaging or the furniture itself, please note it on the delivery receipt or inform the delivery team immediately. This will help us address any issues promptly and efficiently.

If you have any questions or need further clarification regarding our delivery service, please don't hesitate to contact our customer support team. We are here to assist you throughout the delivery process and ensure your furniture arrives safely and in a timely manner.

At HomeEazily, we strive to provide accurate product information and descriptions. However, please note the following disclaimers regarding various aspects of our furniture:

• Color Variation: Due to differences in lighting conditions and individual monitor settings, there may be slight variations in the colors of our furniture as compared to the images displayed on our website. These variations are considered normal and should not be deemed as defects.
• Texture Variation: The texture of furniture may vary slightly due to factors such as natural materials, manufacturing processes, and finishes. These variations contribute to the unique character and charm of each piece, and they should not be considered as flaws or quality issues.
• Material and Finish: Natural materials, such as wood, may exhibit inherent variations, including grain patterns, knots, and mineral streaks. These characteristics are part of the natural beauty and authenticity of the material, and they should not be considered as defects.
• Size Variation: Our furniture is meticulously handcrafted, and as such, there may be minor variations in dimensions, typically within a range of 3-5cm. Please note that all size measurements provided on our website are approximate and should be used as a reference only. We recommend referring to the actual product for precise measurements.
• Assembly: Some of our furniture items may require assembly. While we provide detailed assembly instructions and include all necessary hardware, please ensure that you follow the instructions carefully and seek assistance if needed. Any damage or accidents resulting from improper assembly or installation are not covered under our warranty.

If you have any questions or concerns regarding our furniture, we encourage you to reach out to our customer support team. We are here to assist you and provide further clarification as needed.

HomeEazily is committed to providing high-quality furniture products to our customers. We stand behind the craftsmanship and functionality of our products. This warranty document outlines the terms and conditions of our warranty coverage.

1. Warranty Coverage: HomeEazily warrants that our products, when used under normal conditions and in accordance with the provided installation, operation, and maintenance manual, shall be free from defects in material, workmanship, and function for the duration specified in the Warranty Terms, starting from the original date of receipt.

2. Remedies: In the event that any warranted product is found to be defective under normal use, HomeEazily will, at its discretion, choose to replace, repair, or provide appropriate adjustments to the product at our own cost. The original purchaser's sole and exclusive remedy against HomeEazily shall be limited to the repair, replacement, or refund of the defective product, as provided herein.

3. Exclusions: This warranty does not cover labor or other costs associated with the removal or installation of any defective, repaired, or replaced product. Furthermore, HomeEazily's liability shall not exceed the purchase price of the product. This limited warranty does not cover loss or damage resulting from misuse, mishandling, accidents, neglect, acts of god, improper installation, improper maintenance and care (including the use of abrasive cleaners or exposure to harsh chemicals or outdoor environments that may damage finishes and materials), modification, adjustment or repair by unauthorized parties, normal wear and tear (such as gloss reduction, scratching, staining, and alkaline etching of finishes over time due to use, cleaning practices, or environmental conditions), or any other exclusions outlined in the product page.

4. Transferability: This warranty extends to the original purchaser and is not transferable to any subsequent owners or third parties. Any warranty claims made by the original purchaser must include all relevant information, such as a copy of the original order confirmation, a detailed description of the problem, and clear pictures or videos showing the issue.

5. Limitation of Liability: HomeEazily shall not be liable for any indirect, special, incidental, or consequential damages of any nature, including but not limited to loss of profit, promotional and/or manufacturing expenses, overhead costs, injury to reputation, or loss of customers. This limitation of liability applies to the fullest extent permitted by the laws of Singapore.

6. Non-Warranty Statements: No affirmation, whether expressed in words or actions, other than those outlined in this warranty document, shall constitute a warranty by HomeEazily.

We are dedicated to providing excellent customer service and addressing any warranty claims promptly and fairly. If you believe you have a valid warranty claim, please contact HomeEazily with all the necessary information, as specified in our warranty terms.